Frequently Asked Questions

1.How do I make changes after my order has been placed?

If you notice a mistake with your order, please email us to service@buyjewelrygo.com or leave us a clear and detailed message by facebook with your name, phone number, and order number if available.

2.Which payment methods do you accept?

We accept Paypal, Apple Pay, Google Pay, Meta Pay, Shop Pay, Venmo, Visa, Mastercard, American Express, Discover, Diners Club

3.What is the material of your products?

Most of the our products are made of 925 sterling silver. Some of the earrings are made of copper, you can find the material on product pages.

4.How much cost the shipping fee?

We currently offer free shipping to all customers, you don’t need to pay any shipping fee.

5.How long is the shipping time?

We usually ship the parcel out in 48 hours(delay on weekend), and it takes about 8-15 working days to deliver. For more details, please check shipping policy. 

6.What should I do if I haven’t received my parcel?

You can email our customer service directly and show your tracking number, we will check it for you. Supposing that we are sure the parcel was lost indeed, we will arrange a new delivery or refund. However, if the items were lost because you offered us incorrect address information, you should be responsible for the loss.

7.How can I ask for refund?

If you want to cancel your order for refund, you can email us or contact us through message on Facebook, it will be free if the parcel is still in our warehouse.
If you want to return your order and have a refund, we offer 60-day refund policy, you can check more details on return & refund policy

If you have questions, please feel free to let us know.